Company policy
Refund and cancellation policy
Last updated 2 August 2026
Cancellations
Contact support as soon as possible. Orders can be cancelled only before dispatch. Custom-cut, specially procured or already dispatched goods may not be cancellable.
Refunds
Approved refunds are returned to the original payment method after inspection or cancellation confirmation. Bank and payment-gateway processing times may apply.
Damaged or incorrect goods
Notify us promptly with the order details and clear photographs. We will assess the issue and arrange replacement, return or refund as appropriate.